If you have decided not to keep an item purchased in-store or online, and don't live near one of our stores, you can return it by post using our returns portal.

Please click HERE to access our returns portal. All returns must be registered through the portal before sending any items back. This ensures your return is correctly identified, tracked and processed efficiently.

Important: Please do not send returns or correspondence to Kemble or any other return address found on third-party websites. Some external websites still display outdated return address information, which does not reflect our current returns process. Once you have completed the returns process in the portal, you will be provided with the correct return instructions for your order.

To return via post, follow these simple steps:  

1. Log into your account, or enter your email address and order number under Continue as guest if you checked out as a guest, then select Return Items.
2. Select the item(s) you wish to return and choose a reason for the return, then press Continue.
3. Select your preferred return method, confirm your choice, and continue to the carrier's portal (Royal Mail or DPD). 
4. As we are now paperless, please write your order number on the outside of the package. 

Please note: Please allow up to 10 working days for your return to be processed.

If you are returning shoes or boots purchased in-store or online, please place the shoebox inside a sealed plastic postal bag.

We cannot be held responsible for returned goods that are lost in transit if one of our recommended return services is not used.

If your purchase is simply unsuitable, you will need to return the item at your own expense. Return charges are displayed after you have logged into your account and selected Return Items. If the item you received is faulty or incorrect, your return postage will be reimbursed.

We are unable to offer exchanges for items returned to Head Office. If you would like a different item, please return your original purchase and place a new order online, or visit your local store where an exchange can be processed.