Misplaced the returns form or receipt that came with your initial order? Not to worry, these things happen. If you hold an account with us, simply log in to your account and navigate to the "My Orders" section when you can download and print a re-issue of your original invoice and return form.
If you made a purchase using a guest checkout or you don't hold an account with us, not to worry, you can find a returns form attached at the bottom of this page. Simply print and complete the form and return it with the product to:
- FAO: Runners Need Customer Returns
- Outdoor & Cycle Concepts Ltd.
- PO BOX 75 / UNIT 11
- SN16 9WQ
We recommend you send it by recorded delivery as we are not liable for items lost in the post.
Note: Due to health and safety regulations, we are unable to accept goods which are not returned in a clean and dry condition.
Due to the current circumstances surrounding lockdown, all customer orders have been extended to 100 days for returns.
Please note we no longer offer exchanges if an item is returned to Head Office. Your order would be refunded and you will need to place a new order online.