Explore More Terms & Conditions

Explore More Terms & Conditions

Explore More Benefits Scheme Terms & Conditions. The Explore More benefits scheme is operated by Outdoor and Cycle Concepts Ltd., Unit 11 Kemble Business Park, Crudwell, Malmesbury, Wiltshire SN16 9SH ("we", "us" or "our").

This page (together with our General Terms and Conditions and our Privacy Policy) sets out the terms and conditions of the Explore More benefits scheme ("the scheme"). Where there is any inconsistency with our other terms and conditions, the terms and conditions set out below prevail.

Please read these terms and conditions carefully before using your Explore More account or membership card which we provide to you under the scheme ("your membership card"). By registering with the scheme or using your membership card, you indicate that you accept these terms and conditions.

Registration to Explore More Benefits Scheme. Any individual who is aged 18 years or over and is a resident of Great Britain is eligible to become a member of the scheme. Our employees and any relatives of such employees are eligible to become members of the scheme, subject to the restrictions in these terms and conditions.

You can apply to become a member of the scheme by registering in any participating Cotswold Outdoor store or by contacting us. New customers can also register online. For existing customers who have previously purchased through our website who are not an Explore More member, you can apply in-store or by contacting our customer service team. If you apply by telephone, you may be asked to register security details on your membership record to help us protect you against fraud. We reserve the right to refuse any application for membership.

Explore More membership card / number. As a member of Explore More, you will either receive a membership card or be assigned a membership number if registering on our websites. Your membership card or number is evidence of your membership of the club and you may be required to present this in certain circumstances.

A membership card is not a cheque guarantee, credit or debit card, and cannot be exchanged for any monetary value. Your membership card may only be used by you and for your benefit. You may not transfer any rights or duties of your membership. We reserve the right to withdraw any individual membership card at any time. Membership cards remain the property of Outdoor and Cycle Concepts Ltd.

You can use your membership card at participating Cotswold Outdoor, Cycle Surgery, Runners Need and Snow+Rock stores, on our websites or via phone or mail order. You cannot redeem any benefits of the scheme at any store which does not participate in the scheme, including (but not limited to) Harrods. We reserve the right to enrol, withdraw or amend the participation of any store in the scheme at any time.

If your contact details change, you can update these by logging into your account online or by contacting us and we will update these for you. You may be asked to register or confirm existing security details.

We reserve the right to revise and amend these terms and conditions from time to time and we will notify you of such changes by using the contact details you have provided to us or by posting a notification on our website. You will be subject to the terms and conditions in force at the time that you make use of a benefit under the scheme. We reserve the right to withdraw this scheme at any time in accordance with these terms and conditions.

Terms of Explore More member benefits

3-year Extended Warranty

All products sold are covered by a manufacturers guarantee. These are normally up to twenty-four months from the date of purchase unless otherwise stated from the date of the original sales invoice.

In addition to the manufacturers guarantee, for purchases recorded against your Explore More membership, we provide a further warranty to three years from the date of the original purchase on new products purchased from 23rd July 2019.

This extended warranty covers items against failure to provide reasonable wear due to a manufacturing fault or defective materials.

If your item does develop a fault, we will arrange for it to be repaired, replaced or a credit applied to your account at our discretion. If the item is to be replaced, and an exact replacement is not available, we will offer you an alternative or will credit your account with the value of the original purchase price.

The warranty excludes faults caused by accident, neglect, including improper care, treatment or exposure to conditions deemed beyond normal conditions, misuse or where the product is deemed to have come to the end of its life through reasonable wear and tear. Any liability is limited to the item only and excludes any consequential loss.

The warranty excludes software and all consumables and products with a limited use by / best before date as identified on the product. Your Statutory rights are not affected.

Previous purchases made up to the 22nd July 2019 under the previous two-year guarantee period will continue to be dealt with under the original guarantee.

What’s not included:

  • Consumables such as;
    • Energy bars, gels and hydration tablets or liquids
    • Batteries, gas etc.
    • Footwear laces, tent guy-lines and all static cord and ropes.
    • Bike gear & brake cables, brake pads, chains and bearings
  • Cosmetic damage, discolouration where the function / performance of the product is unaffected
  • Accidental damage, e.g. where a product is caught on a sharp object or dropped.
  • Neglect or deliberate damage
  • The product is used for commercial or business use
  • Where the use, servicing, cleaning or maintenance does not follow the manufacturer’s instructions.

100 days returns with no need for a receipt

Products sold can be returned for a refund or exchanged within 100 days of the original purchase date. This is 30 days for non-Explore More members

Explore More members do not need to retain their store receipt for returns made in-store, only to present their Explore More card or confirm their details in-store to locate the original purchase on our system.

For purchases online or returned to our warehouse, please complete and include the returns form, receipt or your Explore More account information including details of the products being returned and the reason. Full details can be found on our website.

All Products returned, must be in a new and unused condition with all original labels in place and in their original packaging.

Please note that for the safety of all our customers, we are unable to accept returns or refund or exchanges on any new or unused climbing equipment or helmets bought in a store, once they have left our premises.

Offers and services

From time to time we may provide you with exclusive offers and discounts which may be redeemed in participating Cotswold Outdoor, Snow+Rock, Cycle Surgery and Runners Need stores, on our websites, via phone and with selected third parties. Such additional offers and services are subject to any additional terms and conditions that we notify to you at the time.

In order to access any offers or services provided to our Explore More members, you need to sign in to your Explore More account online or present your Explore More card / identify yourself in-store when making a purchase or accessing a service.

Offers may be changed or withdrawn without notice by Outdoor and Cycle Concepts Ltd. Valid for Explore More members only.

You must complete your purchase of the offer during the promotional period in order to receive the offer promoted.

PLEASE NOTE: Offers cannot be used in conjunction with any other offer or discount unless otherwise specified at the time and are subject to availability.

Prize draws and competitions

From time to time, Explore More members will be able to enter exclusive prize draws that are made available. These prize draws and competitions will not be available to non-members.

The terms and conditions for the individual prize draw or competition will be provided at the time the draw or competition is held.

By entering a prize draw, you grant us permission to use your name and likeness for the purpose of announcing the winner of the prize draw and for any print, point of sale or other marketing materials relating to this prize draw.

A member cannot make an entry on behalf of another person. No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in the post. Proof of posting will not be regarded as proof of delivery. Any entry which is illegible contains false, incomplete or misleading information or is otherwise not in accordance with these terms and conditions will be ineligible for entry into the draw.

If you are a winner, you may have to provide additional information (including, without limitation, proof of age, transaction or identity) and complete additional documents and return them to us within a specified period. If you fail to satisfactorily provide such information or complete such documents within the required time period, or if notification is returned as undeliverable, you may be disqualified as a winner and an alternate winner may be selected.

Unless otherwise stated, the Company is the promoter of all prize draws and competitions.  No employee of the Company or a relative of an employee of the Company is eligible to enter prize draws or competitions.

Price Match Promise

Our price match promise is exclusively available for Explore More members. Full details of our Price Match Promise can be found on our websites.

View our standard Terms and Conditions and Privacy Policy. If you have any queries, please contact us.

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