All products sold come with a manufacturer's guarantee, lasting up to 24 months from the purchase date or three years for Explore More members. You can drop your goods off to any Cotswold Outdoor, Runners Need or Snow + Rock. Alternatively you can send us and email at enquiries@runnersneed.com with the following:
- Purchase details or order number
- General image of the product being returned (including soles if footwear)
- Clear image of the reported issue (where applicable)
- Image of the product label
- Details of any aftercare taken on the product
- Serial number (where applicable)
Our aftersales team will help you with getting your products back to us. Items must be returned in a clean and dry condition. Any items not returned to us in a clean and dry condition will be refused by our Aftersales team on hygiene and personal safety grounds. Our warranty excludes consumables, software components, accidental damage and commercial use.