We accept Visa (including Electron), Mastercard, Amex, Maestro, Delta and PayPal.

All credit and debit card transactions are subject to validation checks and are authorised by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. 

We are pleased to accept orders online, by telephone or in any of our stores. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Please note on all orders (bar PayPal) payment is taken at the point of dispatch. PayPal payment will be taken at the time the order is placed.

SECURITY

We use secure socket layer (SSL) technology for all transactions to ensure that your details are safe with us. All information provided is encrypted so it cannot be read by third parties. 

CORPORATE DISCOUNT

We can offer competitive bulk order prices for Corporate Services, Charities, Groups, Clubs, Expedition Groups, Public Sector, Emergency Services and Educational Groups. 

For more information please email us.

PROMOTIONAL CODES

Proceed to checkout and enter the discount code in the Promotional Code box located underneath your basket summary. When placing your order please be aware that the following exclusions apply: courses supplied by Cotswold Outdoor, gift cards and vouchers, postage, Rock Bottom items, previously discounted items, sale items and special-order items. In addition, this offer cannot be used in conjunction with any other Cotswold Outdoor offer or discount. 

It is also important to note that our customer services team cannot provide group discount codes to individuals who have lost or forgotten their codes. You will need to go directly to your organisation for this information.

PRICE MATCH PROMISE

Please refer to our Price Match Promise page for more information.

GIFT CARDS AND E-VOUCHERS

Gift cards and eVouchers can be purchased for any value between £5 and £1000 and can be redeemed across multiple purchases until the balance is used. Gift Cards and eVouchers expire 12 months after the date of purchase. Any Gift Card or eVoucher presented after their expiry date will be treated as void.

 

Gift Cards and eVouchers are non-refundable and cannot be used for exchanged for product or cash. Orders for eVouchers cannot be cancelled, except in accordance with your legal rights. Gift Cards and eVouchers should be treated as cash and as such we cannot replace lost, stolen or damaged Gift Cards or eVouchers. We reserve the right to refuse a Gift Card or eVoucher which is deemed to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

 

eVouchers are digitally generated and usually emailed within an hour of purchase, however, to protect against fraud, payment checks may be made which can cause a delay in the eVoucher being sent to the registered email address.

 

Gift Cards and eVouchers can be redeemed online or in-store at Runners Need or through our sister brands Cotswold Outdoor and Snow+Rock

CREDIT NOTES

Credit notes cannot be redeemed online or over the phone and are for use in-store only.

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