Our Refund Policy

Current aftersales processing time: 7 working days


How to tell us about problems.

If you have any questions or complaints about the product, please contact us. All of our contact details can be found on our Contact Us page. 

Your legal rights. 

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For more information about your legal rights please visit the Citizens Advice Bureau website www.adviceguide.org.uk or call 03454 04 05 06.

Your obligation to return rejected products.

If you wish to exercise your legal rights to reject products, you should not attempt to repair the products and you must return them to us in accordance with the returns procedure available by clicking here. Please note that our returns address is:

Outdoor & Cycle Concepts Ltd

Customer Returns



SN16 9WQ

If, after we’ve had the opportunity to inspect the product, we agree that it is faulty, we will refund you the costs of the postage.

Manufacturer Guarantees

All of the products we sell to you come with a 12-month guarantee.  Sometimes we offer this guarantee and sometimes it is the manufacturer of the product. If you have any concerns as to the quality of a product bought from us or wish to make a claim under a warranty or guarantee, please do contact us in the first instance or return the item to your nearest store and we will do our best to assist you.

If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau’s website www.adviceguide.org.uk or call 03454 04 05 06, or Trading Standards office.

If you are an Explore More member we give you an additional 12 months guarantee.

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