How to place an order / checkout

If you're looking for a specific item, enter a few words into the search box in the top left of the page and we'll show you all the matching results. To better your results, try restricting your search to a particular type of product category or use the All products drop-down menu under the search box.

Sort Options

When you shop with us, we want to help you easily find items you'll want to purchase, whether you know exactly what you want or need help.

"Best selling" factors we consider when choosing best selling shopping results include customer actions (such as how frequently an item was purchased in-store or online), and whether we think the item will be of interest to you (such as new items).

Some other sort options available are:

"Price: High to low" sorts items based on their price with the highest price item at the top and the lowest price item at the bottom.

"Price: Low to high" sorts items based on their price with the lowest price item at the top and the highest price item at the bottom.

Tips for Finding Items:

You can search for items by entering a few words into the search box, and we'll show you all the matching results. To browse by a category, select a product category from the SHOP drop-down menu under Search. 

You can use the Filters option at the top of any product category page to further refine the selection available in a category, based on specific criteria such as Product Type, Size, Brands, or a Price Range. Depending on the product category you chose, you'll see specific refinements that are applicable to the selection.

Note: The only information we have about a particular item is what we display on the product detail page for that item. Details usually include customer reviews, which can sometimes provide helpful information about content and products. If you don't find your item in our store, you may want to contact Customer Services to find out if we stock that item.

If you want to order an item, click the Add to Basket button on the item's product detail page. Once you've added an item to your Basket, you can keep searching or browsing until your Basket contains all the items you want to order. You can access the contents of your Basket at any time by clicking the Basket button on any page.

Tip: If your Basket is empty or items are missing from it, it's likely that you're not logged into your account.

Placing an available item in your Basket doesn't reserve that item. Available stock is only assigned to your order after you click Pay Now and receive an e-mail confirmation that we've received your order.

You can modify an item in your Basket:

  • To change the quantity, enter a number in the Number box or use the -/+ buttons.
  • To remove an item from your Basket, click the X in the top-left of the item in the Basket.
  • To wait until another day to buy some of the items in your Basket, click the item and then Add to Wishlist. This will move the item to your Wishlist list located below the Basket. Click the item and select Add to Basket next to an item when you're ready to purchase it. Please note placing an item on wishlist does not reserve the item.

Note: Items in your Basket will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price the item was when you first placed it in your Basket.

After you've reviewed the items in your Basket, you're ready to proceed to checkout and complete your order.

To proceed to Checkout:

  1. Click Checkout after you've reviewed the items in your Shopping Basket. If you place an order which will be paid by a debit or credit card, we won't charge the card until the order enters the dispatch process. 
  2. Sign in to your account or create a new account if this is your first order.
  3. Enter a delivery address, choose a delivery method, and enter your payment information.
  4. Review your order details such as making sure delivery timeframe, address and product are correct. Be sure you've applied any Gift Cards or promotional codes you want to use on your order by clicking Redeem a gift card, e-voucher or promotion/voucher code.
  5. Choose the appropriate payment method. We accept PayPal or Visa, Mastercard, Delta, American Express, Maestro.
  6. Click Pay Now to complete your order. This will then take you to the Order Confirmation page and an order confirmation email will be sent to the email you used for your account.

To review or change something about the order you placed before it enters the shipping process, go to My Orders

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