Raising a Formal Complaint

If there's something you're not happy with, we'd like to hear about it so we can try to put matters right. 

1. Contact us straight away

2. If visiting a store, ask to speak to a manager in the first instance, or call/email our Customer Care team as soon as possible. Our contact details can be found here.

3. If you are still not happy with our initial response, please contact through a channel of your choice. If you call us, we will try to sort out your complaint while you are on the phone. If this is not possible, one of our advisors will agree on a suitable course of action with you. 

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