We only accept the following products for repair:
- Waterproof shell jackets
- Down or synthetically insulated jackets and midlayers
- Down or synthetic sleeping bags
- Waterproof trousers, hiking/walking legwear
Shell garments that require a repair on welded seams are currently not repairable.
You can find out how to request repair and care for your products HERE.
The guarantee of the Repair & Care Services excludes faults caused by accident, neglect, including improper care, treatment or exposure to conditions deemed beyond normal conditions, misuse or where the products is deemed to have come to the end of it's life through reasonable wear and tear. Any liability is limited to the Repair & Care Service only and excludes and consequential loss.
If you wish to dispute the quality of your repair, we recommend you contact our Customer Care team to check if your damage is likely due to substandard workmanship to avoid any unnecessary postage fees.